Back in October of last year, my blog got hacked. At that point, I thought @McAfee Site Advisor was a useful tool, since the warning that suddenly popped up saying that my blog was malicious.
I spent the next two weeks getting my blog set back up… installation of backup files, password changes, file cleanup and more.
But the popups keep showing up that say my blog’s malicious, even though everything has been fixed.
Initially, there was an option to dispute… so I did. But then I never got a response. Then the screen started popping up while I was on the Admin side adding blog posts. I again sent a dispute and asked how to get this issue resolved… no response.
This week, I signed up on their “Trusted Source” website, specifically so I could set up an account and send a support ticket to someone who may be able to help.
I waited over a day for the coveted email stating that they trusted ME enough to set up an account.
As soon as I got the email, I went online to log in and got an error saying that my password was wrong. After 3 unsuccessful logins, I hit the “Forgot Password” link. I got an email within 5 minutes containing my username, along with a new password, and a link to the site.
Then, rather than being able to login and submit a ticket, I continued to get an invalid password message. Two new password changing emails later, and I still can’t log in to get any assistance.
And yet they continue to show popups telling ME (and anyone else who has the plugin installed) that MY blog is the problem!!!
And while I know I can solve the popup problem by uninstalling the plugin, that won’t accomplish what I want. If I’m getting these popups, then other people who have the damn thing installed will be getting them as well. And I’m sure it’s already costing me friends because some people won’t know why the messages are coming up and will trust McAfee and leave before we ever get a conversation started!! Not to mention I’m learning to ignore their warnings while I personally browse, because I now know they’re not always right!
If anyone has run into this issue or knows how I might go about solving it, please, drop me a line and let me know!!
Take care,
Debi aka @GenXBrat
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I'm a passionate, down-to-earth gal who spends as much time as possible making fun of myself and the world around me. I'm a big kid with a lot of thoughts that I don't mind sharing AND, I love to teach. Anything. Everything. As long as it's fun. Warning: I was raised in a VERY sarcastic household so my sense of humor always leans that way. :)
But if I can make you think, make you laugh, or give you a moment to pause... life is good!:D
Just found your new website, and this had happened to it – OMG!
Must have been sorted out by now… my Firefox toolbar let me on and my Panda virus checker didn’t say boo!
But it sucks, you no doubt had a drop in traffic while this was going on.
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I did. But I also had a drop since I broke my ankle due to inconsistent posting. This too shall soon pass! At least now I know what I’m doing well enough to not let it get me down like it used to!! 😉
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I think someone tried to hack your blog then McAfee detected and show your blog is malicious. You should talk to customer care of McAfee and discuss with them will solve your problem.
Thank you for letting me know. Shortly after I wrote this post, I broke my ankle and I’ve spent the past 2+ years literally getting back on my feet!! I went through the whole process again and still couldn’t create the account to submit the issue, but finally found a Chat person in their help that was able to get the account set up. I’m now waiting for the site to be whitelisted again and, hopefully, they’ll be able to tell me what’s on the site that flagged it to start with!!
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